Xcel hiring for virtual call center positions

Xcel Energy is seeking to hire permanent off-site home-based agents in the Plainview area to staff its virtual Customer Contact Center.

Currently the company has positions available in its residential customer service and credit contact centers. These employees handle incoming calls and work with customers on billing questions, negotiate payments arrangements, service requests, outages, and promote products and services from across the eight states served by Xcel Energy.

Xcel Energy operates a Customer Contact Center in Amarillo and began hiring remote agents in 2021 in New Mexico. Additional positions are open for applicants in Amarillo, Dumas and Pampa.

The positions are full-time and employees selected receive all the benefits of working for Xcel Energy including medical and dental, competitive pay, 401(k), paid time off and on-going training and professional development. Employees are provided high quality computer technology, and all receive an extensive eight-week virtual training session. Potential employees must have adequate internet access at their home which the company can determine based on their internet service provider.

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