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Planet Fitness offers affordable gym memberships and has over 2,400 branches located throughout North America. Signing up for a membership is fast and convenient, but what if you want to cancel your Planet Fitness membership? Here’s how to get started closing your account to save money each month.
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How To Cancel a Planet Fitness Membership
A Planet Fitness gym membership can be an important part of a healthy lifestyle. However, you might find yourself wishing to cancel your membership if you switch gyms, relocate, need to save money or decide to work out from home instead of at a fitness center.
If you want to cancel your Planet Fitness membership, you have a few options:
- Visit your home Planet Fitness location
- Cancel your membership via mail
- Cancel your membership online if you’re eligible
Here’s everything you need to know about canceling your membership.
1. Visit Your Home Planet Fitness Location
Often, the simplest way to cancel a Planet Fitness membership is in person at your home gym. Just let the staff know you’d like to cancel your membership, and they’ll help you through the process. However, it can get a bit complicated if you’ve moved or traveled away from your home gym.
If You Are Away From Your Home Gym
You must go to your home gym if you wish to cancel your membership in person. You cannot simply walk into any Planet Fitness to do so, even if the gym has your address, membership number and other information handy. This means that if a customer signed up for a membership in their university town but moves to a different city and uses a different Planet Fitness gym regularly, the one where they signed up is still their home gym.
If you need to change your home gym, you can transfer your membership to a different location using your online account if:
- You have a monthly membership
- You’ve been a member of your home gym for at least 90 days
- You don’t currently have an outstanding balance on your membership account
2. Cancel Your Planet Fitness Membership via Mail
Canceling a Planet Fitness membership in person may present an enormous challenge for some customers if they’re not currently located near their home gym and don’t meet the eligibility requirements to transfer membership. Luckily, there is a way to cancel a Planet Fitness membership without physically sojourning to the location chosen as the home gym location. Planet Fitness accepts cancellation letters by mail.
If you’re wondering how to write a letter of cancellation for Planet Fitness, it’s important to know that the letter must state that you wish to cancel the membership and include your:
- Phone number
- Membership ID number
Be sure your letter includes all the required information and is addressed to your home gym location. To avoid being charged the membership fee for the following month, your cancellation needs to arrive at the gym at least seven business days before your next billing date.
Planet Fitness does prefer that members canceling their membership send the letter of intent to the home gym through certified mail, which means that when customers send the letter, they receive a receipt and then electronic confirmation that the letter arrived at its destination. This is simply a more official mail channel than sending the letter without any type of tracking and ensures that your cancellation arrives. To send the letter via certified mail, you’ll need to visit a post office location. You can check the delivery status of your letter by calling the U.S. Postal Service or using its website.
3. Cancel Your Planet Fitness Membership Online If You’re Eligible
You may be wondering if you can cancel your Planet Fitness membership online. While most members will need to visit or send a letter to their home gym to cancel their membership, some members are eligible to cancel online based on their home gym location and membership type. To find out if you’re eligible to cancel your Planet Fitness membership online, speak to a staff member at your home gym or check your online account.
Is There a Fee To Cancel Your Planet Fitness Membership?
There is no cancellation fee at Planet Fitness. Most memberships are monthly and don’t require a commitment. However, if your membership has a minimum term and you cancel before that term is up, Planet Fitness will charge you $58 to buy out the rest of your contract term. To avoid being charged your upcoming annual membership fee, be sure to cancel your membership by the 25th of the month prior to your fee’s due date.
Enrolling as a new member at Planet Fitness is simple, but canceling a membership can be a bit more challenging. The staff at your home gym is your best resource for learning all your options and confirming the requirements. Most members will need to cancel in person at their home gym or by mailing a cancellation letter. Sending the letter by certified mail lets you confirm that the gym received it. After canceling your membership, be sure to check your bank account to confirm that the payments have been stopped.
Sarah Horvath contributed to the reporting for this article.
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