Planet Fitness on Thursday, October 12, 2023,in Appleton, Wisconsin.

GREEN BAY − Over a dozen former customers of Xperience Fitness have filed complaints with the state related to the sudden closure of the gym.

At least 15 complaints were filed in Wisconsin with the Department of Agriculture, Trade and Consumer Protection (DATCP) after Xperience Fitness closed on June 29. On that day, the company communicated via email that it was closing all locations in the state and transferring memberships to one of its competitors, Planet Fitness.

Michael Domke, director of the DATCP, said Xperience Fitness did nothing illegal by transferring memberships to Planet Fitness, and his office helped understand what the company’s responsibilities were.


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